FAQ's

All our custom products come with a limited lifetime warranty.  This guarantees the product is free from defect and workmanship under normal and proper use, and the product will be repaired or replaced if the operating mechanism breaks.  Warranty does not include any necessary trip/labor charges or freight charges to return product to the manufacturer, if necessary.

Somfy warrants that its motors will be free from defects in material and workmanship under normal and proper use for a period of (5) years starting from the date stamped on the motor.

Stock Products:

***from date of invoice***

0-30 Days = No charge to return products for any reason.

31-90 Days = 25% restock fee applies to all products.

After 90 Days = No returns

Special Order Products: (non-stock)

***from date of invoice***

0-30 Days = 25% restock fee + freight to return

After 30 Days = No returns

Not Returnable for Credit:

Custom blinds/shades/shutters & motorization

Rods cut to specific length

Custom finished products

Products altered from there original “on the shelf” state

Paint Charges

Labor Charges

Freight Charge

Clearance – distance from the wall to the back of a rod

Return – distance from the wall to the center of a rod.

Projection – distance from the wall to the front of a rod.

Confidence

People that hire interior decorators and designers are making an investment in their home.  They want quality products that will last and service they can count on.  Our customers know we stand behind our products, we help you make the best decisions to meet your design specifications, and you can always count on us to help you overcome any issues.  We are here for you!

Every product is different but following is a general rule:

Stock hardware – typically ready the next business day.

Non-stock hardware – typically ready within 5 business days.

Custom blinds & shades – typically ready to install in 2-3 weeks.

Exterior shades – typically ready to install in 3-4 weeks.

Custom shutters – typically ready to install in 8 weeks.

Supply us with approximate window measurements (width x height), the type of product, material and any special features (cordless, motorized, etc) and we will give you an estimate.  When you are ready to order, we will get final measurements, place the order and call you when the order arrives to schedule installation.  You are welcome to use your own installer if you have one or we can recommend some as needed.